Terms and conditions

Introduction :

We are committed to protecting all of your personal data in accordance with existing regulations.  The goal of this charter is to explain how information collected via our web site, luxurydreamhotels.com, is used. Please read this confidentiality charter carefully. Any use of our services or our site implies total and unreserved acceptance of the terms of our confidentiality charter regarding the gathering of your personal information received on our site.

Publisher Information :

This site is published by :

Luxury Dream Hotels - SAS («LDH»), a simplified joint stock company with a capital of 10,000 euros, registered in France and whose office is located at 6 Place de la Madeleine, Paris 8ème  The company is listed in the commerce registry and the Société de Paris under the number : 753 286 335. The VAT number is FR62753286335.

Publication Director : Marc ROUSSEAU

Editorial director : Jérôme Cheval

Luxury Dream Hotels SAS
Main office
Luxury Dream Hotels 6, place de la Madeleine
75008 PARIS

Tel : +33 (0)1 75 43 71 20

Web host :

The luxurydreamhotels.com site’s web host is OVH – 2 Rue Kellermann BP 80157 – 59053 ROUBAIX CEDEX 1 – France. Hotline : 0899 701 761 – Email : support@ovh.com

CHAPTER I - Protection of data :

The present site has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL) under the number 1620524 v O.

Art 1 - Responsibility for treatment :

Luxury Dream Hotels SAS is responsible for treatment of data.

Art 2 – Purposes for treatment of personal data

We collect your personal data :

- To handle your reservations (follow up of reservations, managing reclamations, etc.
- To improve our services and to better understand your needs (satisfaction surveys, handling of your opinions on services offered, prospecting activities, research, etc.)
- To inform you of our offers (information on promotions, newsletters, etc. You may at any moment terminate your subscription to these newsletters by clicking on the appropriate link at the bottom of the letter.

Art 3 -The « personal data » collected :

Within the framework of our services and for the realization of the treatment purposes listed in Article 2, Luxury Dreams Hotel may be obligated to ask you for the following information:

-your identity and if applicable, your family members : sex, last name, first name, address, telephone number (land line and/or mobile), e-mail addresses, date of birth, etc.

- Data relative to payment : credit card number, date of expiration of the card.

- Your questions/comments as well as the pseudonyms under which they can be deposited.

We never voluntarily collect sensitive data such as those concerning political opinions, religious beliefs, sexual orientation, etc.

Art 4 – Collection of data

Your personal data can be obtained during the execution of the following operations :

- Online room reservations ;
- requests, reclamations, litigation ;
- signing up for a client fidelity program ;
- participation in a customer satisfaction survey
- question or comment posted on the site
- subscribing to a newsletter
- etc.

Some of the information requested, indicated by an asterisk, is obligatory.

During the gathering of data, failure to respond to an obligatory request on a form prevents the continuation of the inscription as well as access to the service involved, whereas failure to respond to an optional request enables the user to continue the inscription and to access the desired service.

Art 5 – Recipients of your personal data

LDH employs computer materials designed to manage its client’s files more easily. The data recorded are reserved for the use of LDH’s client service.

With the exception of a) communicating your name, e-mail address and credit card data to the hotel in which you made your reservation and in order to finalize your booking, and b) furnishing information required by law, we do not communicate your personal information to any third party without your express consent.

We do however, reserve the right to transmit your personal data to our hotel and other commercial partners (either within the European community or elsewhere) as well as our employees, agents and official representatives to whom we have authorized access and who need these data to assure the service you require.

Your comments may be a) posted on our Internet site, on the page of the hotel involved with the sole objective of informing future clients of your opinion regarding the level of service and the quality of the hotel and b) used (partially or entirely) by luxurydreamhotels.com at its sole discretion (for purposes of marketing, for promotion or to improve its services : 1) on our Internet site, 2) on all social networks to which Luxury Dream Hotels reserves the right to join  or 3) in newsletters, special offers, applications or any other means used, managed or controlled by luxurydreamhotels.com.  We reserve the right to normalize, refuse or eliminate comments at our sole discretion.

The divulging of personal data resulting from your inscription on pages created by Luxury Dream Hotels on various social networks ( facebook, twitter, etc.) is regulated by the general conditions of each individual network.

With the exception of the cases mentioned above, we will not communicate data concerning you without your permission, except in the case of a judicial constraint (e.g. a court order or for the prevention of fraud or other crimes).

Art 6 – Right of access and  rectification

In accordance with Article 39 and law n° 78-17 dated January 6th, 1978 and modified in 2004 for computer data, files and freedom of information, you have the right to access, interrogate, modify, rectify or delete any information which concerns you. You may exercise this right by sending an e-mail to legal@luxurydreamhotels.com (create an alias).

Art 7 – Data Conservation and Security

Luxury Dream Hotels will conserve your personal data for as long as is necessary to treat the data listed in Article 2, in accordance with the demands of local laws.

Luxury Dream Hotels takes every possible precaution to preserve the security of data listed in Article 3 and especially to prevent their being distorted or damaged as well as making sure a non-authorized third party does not gain access to them

CHAPTER II –Royalties / Copyright :

The presentation and each of the elements including the name of the domain, brand names, logos, signs, drawings, illustrations, photographs, graphics and other files appearing on the present site, are protected by existing laws dealing with intellectual ownership and are either the property of LDH or authorized by their owners to use them.

No element comprising the luxurydreamhotels.com site may be copied, reproduced, modified, re-edited, downloaded, transformed, transmitted or distributed in any way, under any support, either partial or total without prior written authorization, with the exception of strictly personal, private and non-commercial use and without modifying the elements on the site.

Any other non-authorized use of the luxurydreamhotels.com site or any of its elements constitutes an infringement of the rights of LDH and is subject to sanctions according to articles L 355-2 and subsequent laws contained in the Intellectual Ownership Code.

CHAPTER III – The rights of Luxury Dream Hotels in its quality as producer of data bases :

Each client, prospect or partner has the personal, non-exclusive, non-negotiable and non-transferable right to consult information contained on the luxurydreamhotels.com site for his or her own needs in view of booking a hotel room.

He is authorized to extract and/or re-use part of the contents of the site for his own personal consultation as long as this extraction and/or reutilization is not a substantial content of the site which is appreciated either qualitatively or quantitatively. It is also forbidden to extract and/or reuse even a non-substantial content in a repeated manner.

Any partial or total reproduction of the site for purposes is expressly prohibited by articles L. 343-1 and L. 342-2 of the Intellectual Ownership Code. It is also forbidden to communicate to the public all or part of the site’s contents in any form and for any public. Commercial use of the site’s contents is especially and expressly forbidden.

CHAPITRE IV - Responsbility :

All accessible information via this site is supplied verbatim. LDH provides no implicit or explicit guarantee and assumes no responsibility relative to the use of this information.

The Internet site may contain hyperlinks on the Web pages. We decline all responsibility concerning these aforementioned pages.

Only the user is responsible for the use of such information.

LDH reserves the right to modify present data at any time, notably by updating the luxurydreamhotels.com site.

LDH may not be held responsible for any damages resulting directly or indirectly from information contained on the site.

The user agrees not to transmit any information to the site which could engage either his civil or penal responsibility, and therefore agrees not to divulge any information via the site which is illegal, contrary to public order or defamatory.

LDH does everything in its power to offer users information and/or tools which are available and verified, but it cannot be held accountable for errors or the absence of available information and/or the presence of a virus on the luxurydreamhotels.com site.

Sites exterior to LDH with a hypertext link to the present site, are not under the control of LDH which therefore declines all responsibility for their contents. Only the user is responsible for their use.

CHAPTER V - Cookies :

While you are navigating on the luxurydreamhotels.com site, certain information (commonly known as “cookies”) can implant themselves on your computer. Cookies are information transmitted on your hard drive by the site in order to store and sometimes to carry out a follow up of data concerning you. The”cookies” do not enable us to identify you, although they record information relative to your computer’s navigation on our site (pages consulted, date and time of connection, etc.)

The cookies are specific to the server that created them and cannot be used by other servers, which means they can not follow your navigation on the Web. Your credit card number is in no way stored in the cookies. Cookies are used to take full advantage of the Web and to supply a more personalized service.

The purpose of cookies is to:

a) avoid entering your information every time you visit our site.

b) to understand how our site is used in order to improve and update its contents.

If you so desire, you can oppose the recording of cookies, receive a warning message before a cookie is copied or remove the cookies from your computer (the “help” section of your server will explain the procedure to follow) Please note that such a manœuver can result in a poor functioning of the site.

CHAPTER VI - Security :

We have established a program for the security of information in order to protect you from non-authorized access and abusive usage. Our site is equipped with SSL coding, which codifies the bank information you insert before it is transmitted.

CHAPITRE VII - Important :

Messages that you send by the intermediary of Internet can be intercepted on the network. Until we receive them, their confidentiality cannot be guaranteed.

CHAPTER VIII – Miscellaneous items

We reserve the right to modify at any time we judge necessary, our manner of collecting, transmitting and treating personal data and other information. The current Confidentiality Charter is therefore subject to regular modifications in order to take into account the most recent changes.


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Book by phone

+33 1 75 43 70 26 *Our reservation department is always happy to assist you via phone or via email. We are open Monday to Friday 9am to 18pm (GMT +1).